Last updated: October 18, 2026
We want you happy with what you buy from K&G Mowers. Here's how returns work.
Mowers, tractors and other equipment
We don't accept returns on equipment once it has been delivered or picked up, or on any used equipment. Please look over the unit and ask questions before you buy. We're glad to walk you through it in the store or over the phone. This doesn't limit any right to cancel you have under law, such as when a sale is made at your home.
Parts
You can return unused parts within 30 days of purchase if they're unused and in the original packaging. Returned parts have a 15% restocking fee.
These parts can't be returned:
- Electrical parts (switches, sensors, ignition modules, regulators, and wiring harnesses)
- Special-order parts (anything we order specifically for you)
This doesn't apply to parts that arrive damaged, are defective, or that we shipped in error. Contact us and we'll make it right with no restocking fee.
How to start a return
Call or text the store at (430) 900-1151, email mowers@kgquotes.com, or come by 623 N Main St, Paris, TX 75460, Monday to Friday, 8 AM to 5 PM. Please have your order number or receipt ready.
- Return shipping: The customer pays return shipping unless we sent the wrong item or it arrived damaged or defective. Contact us first at mowers@kgquotes.com or (430) 900-1151 for return authorization before shipping anything back.
- Damaged or wrong items: If a part arrives damaged or we sent the wrong part, tell us within 3 days of delivery. We'll replace or refund it, cover return shipping, and charge no restocking fee.
Refunds
Once we receive and inspect the returned part, we refund the purchase price minus the 15% restocking fee to your original payment method. Refunds are issued within 7 business days after we receive and inspect the return. Original shipping charges aren't refunded unless the return is our error.
Warranty
Manufacturer warranties are separate from this return policy. If something covered by warranty fails, contact us and we'll help with the claim through our service department.